Standard products
1. Standard Product Return Window
Eligible standard catalog products may be returned within 30 calendar days after confirmed delivery.
2. Condition Required
Buyer-remorse returns must ordinarily be unused, unmodified, and in substantially the same condition as received, with included components reasonably intact.
3. Return Method
Returns are handled by mail unless we authorize another method. Contact us before sending the product so that the order and return can be identified correctly.
Email returns@2zin.com with your order number and reason for the return.
4. Buyer’s Remorse
For an eligible standard product returned because the customer changed their mind, ordered the wrong item, or no longer wants the product, the customer is responsible for return-shipping cost unless we expressly state otherwise.
We do not charge a general restocking fee for an eligible standard buyer-remorse return received in acceptable condition.
5. Original Shipping Charges
Original outbound shipping is generally not refunded for a buyer-remorse return. It may be refunded where the return is caused by a 2ZIN error, covered defect, or where law requires.
6. Custom and Personalized Products
Custom, made-to-specification, personalized, or customer-file products are generally not returnable for buyer's remorse because they were manufactured specifically for that customer.
This does not remove remedies for a covered manufacturing defect, an incorrect item, or a material failure to follow accepted specifications.
7. Defective or Incorrect Products
Contact us with your order number, a description of the issue, and clear photographs.
Depending on the circumstances, we may repair, reprint, replace, refund, or otherwise resolve an approved claim.
8. Shipping Damage
Keep all packaging and report shipping damage promptly. Delayed reporting can make a carrier claim more difficult, but nothing here eliminates rights that cannot legally be waived.
9. Return Shipping for Our Error
If the return is required because 2ZIN sent the wrong item or an approved covered defect is attributable to us, we will ordinarily provide or reimburse reasonable return shipping where return of the item is required.
10. Non-Returnable Situations
- custom items without a covered defect;
- products materially altered by the customer;
- damage caused by misuse after delivery;
- digital items after delivery where law permits;
- items prohibited from return by applicable health/safety law.
11. Inspection
Returned products may be inspected before a refund is approved. We may contact the customer if the received condition materially differs from the return request.
12. Refund Method
Approved monetary refunds are generally returned to the original payment method unless another method is required by law or agreed for a particular case.
13. Refund Timing
We generally aim to initiate an approved refund within 5–10 business days after receiving and inspecting the eligible returned item. Banks and payment providers may require additional time before the credit is visible.
14. Sales Tax on Refunds
Applicable tax associated with a refunded taxable amount will be handled through our payment and tax systems as required by law.
15. Marketplace Purchases
A product bought through Etsy, eBay, or another marketplace should normally be managed through that marketplace's return workflow. The marketplace's mandatory policies may control that transaction.
16. Fraud and Abuse
We may deny fraudulent, fabricated, abusive, duplicate, or materially misrepresented return claims to the extent permitted by law.
17. Contact
Returns: returns@2zin.com